Director of Information Technology

Bogota, New Jersey

Four Seasons Hotels Inc
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The Four Seasons Hotel Bogota seeks a Director of IT who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance. The Director of IT is responsible for providing a high level of operational availability and stability for both standard and hospitality specific systems, networks, and applications. The role also entails providing a superior level of IT support services to guests and staff as well as ensuring 24 hour coverage for maintenance and critical support - either on site or remotely - depending on business needs. The Director of IT reports to the Director of Finance and Area Director of Hotel Technology Services and may have other hotel based IT staff reporting to him or her. Responsibilities include to: . Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). Administer Lotus Notes, connection to global VPN and other communication tools Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Key Behavioural competenies: Proven leadership skills in a Hotel environment Highest level of integrity and transparency Strong interpersonal and relationship- building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills Promote a continuous learning environment that creates an atmosphere for professional development opportunities Apply an ethical approach to influence the outcome of situations Serve as a role model for others by demonstrating appropriate business conduct Preferred Qualifications and Skills: University or College degree - major in IT Five years experience in hotel IT Worked in a hotel environment during your professional career Technical background of MCSE Certifications, and strong computer and server skills based on Microsoft operating systems and applications IT degree or have previous relevant experience and certifications Extensive project management Exceptional time management What to Expect Dynamic Employee Culture where you are encouraged to be your true self. Inclusive and diverse employee engagement events all year-round Exclusive discount and travel programs with Four Seasons Hotels and Resorts Comprehensive learning and development programs to help you master your craft. And so much more. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us:
Date Posted: 19 September 2022
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